Operations and Maintenance

​​This page is designed to provide information quickly for municipal staff and governments. Please visit our main water pages for general information about your drinking water.

Contact Metro Vancouver Water Services Operations and Maintenance staff

Find the major staff departments you need to contact in the Water Services Operations and Maintenance department at Metro Vancouver. Call 604-432-6405 or email [email protected]. To ensure your email reaches the right contact,  include the staff name in your email.

Director, Operations and Maintenance Water ServicesMarilyn Towill
Division Manager, Transmission Operations, Water Services Vacant
Division Manager, Technical Support Services, Water Services Paul Kohl
Division Manager, Treatment Operations, Water ServicesAndrew de Boer
Program Manager, Water Maintenance, Water Services Terry Hui
For proximal works (work close by or affecting Metro Vancouver water mains and facilities) Cal Merry
To report Metro Vancouver water main leaks or breaks Perry Madsen
For water bill and data inquiries Farshad Mortazavi


You can also contact department staff through Metro Vancouver’s Information Centre at 111.111.1111.

Water and Sewerage (emergency only)

After hours? This is a 24-hour staffed emergency line.
Tel. 604-451-6610